MOONBEAM

ACCEPTABLE USE POLICY

Introduction and Applicability of Acceptable Use Policy

Moonbeam Communications & Equipment, LLC and its subsidiaries, parent companies, and affiliates (collectively, the “Company” or “Moonbeam”) have adopted this Acceptable Use Policy (“AUP”) to govern the use of their internet, cable and other connectivity services (the “Services”) by their customers (“Customers” or “you”) and by users that have gained access to the Services through Customer accounts (“Users”).

Moonbeam reserves the sole discretion to deny or restrict the Services, or immediately to suspend or terminate the Services, if the use of the Services by you or any User using it, in our sole discretion, violates our Terms of Service, or any other Moonbeam policies, is objectionable or unlawful, interferes with the functioning of the Internet or the Moonbeam Network by Moonbeam or other users, or violates the terms of this AUP.

By using the Services, you acknowledge that you and your Users are responsible for compliance with this AUP and agree to be bound by this AUP. You are responsible for violations of this AUP by any User that accesses the Services through your account. The Company does not intend to control or monitor any User’s experience or the content of their online communications, however, it reserves the right to disconnect or otherwise terminate your access to the Services for usage that violates (or may violate) the AUP or that otherwise appears unlawful. This AUP applies to all aspects of the Company’s Services across its network, including equipment, systems, facilities, services and products incorporated or used in such transmission network (the “Network”). This AUP is designed to protect the Network, the Services, Customers, Users, and the Internet community from improper or illegal activity across the Internet, to improve the Services and to improve Services offerings.

The use of the Network by a Customer is subject to the terms and conditions of any agreements entered into by such Customer and the Company. This AUP is incorporated into such agreements by reference. Certain products or services provided through the Network may have additional terms and conditions, which govern in the event of any inconsistency with this AUP. Please refer to the specific products and services terms and conditions including any specification sheets as well as FAQs, and the agreements under which such products and services are being provided for further information.

If you do not wish to be bound to this AUP, you should not access, subscribe to, or otherwise use the Network. The Company modify this AUP at any time without notice to you. Modifications will be deemed effective immediately upon posting of the modified terms at [ https://www.moonbeamcommunications.com ].

Prohibited Uses

Illegal Activity. You may access and use the Network for lawful purposes only. You are responsible for any transmission you or your Users send, receive, post, access, or store via the Network. The Company strictly prohibits the use of the Services for the transmission, distribution, retrieval, or storage of any information, data, or other material in violation of any applicable law or regulation (including, where applicable, any tariff or treaty). This prohibition includes, but is not limited to, the use or transmission of any data that is protected by copyright, trademark, trade secret, patent or other intellectual property right without proper authorization and the transmission of any material that constitutes an illegal threat, violates export control laws, or is obscene, defamatory, or otherwise unlawful. Some examples of unlawful conduct include:

(a) Infringement of intellectual property rights or other proprietary rights including, without limitation, material protected by copyright, trademark, patent, trade secret or other intellectual property right. Infringement may result from the unauthorized copying, distribution and/or posting of pictures, logos, software, articles, musical works, and videos; and

(b) Disseminating or posting material that is unlawful, libelous, defamatory, obscene, indecent, explicit, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.

Export Violations: Including, without limitation, violations of the Export Administration Act and the Export Administration Regulations administered by the Department of Commerce.

Unauthorized Access/Interference. A Customer or User may not attempt to gain unauthorized access to or attempt to interfere with or compromise the normal functioning, operation, or security of any portion of the Network. A Customer or User may not use the Services to engage in any activities that may interfere with the ability of others to access or use the Services or the Internet. A Customer or User may not use the Services to monitor any data, information, or communications on any network or system. A Customer or User is strictly prohibited from attempting to gain access to the user accounts of other Customers or Users, or violating system or network security, each of which may result in criminal and civil liability. The Company will investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. The Company may, but is under no obligation to, monitor equipment, systems and network equipment at any time for security and management purposes. Examples of prohibited unauthorized access or interference include:

(a) Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without the express prior authorization of the owner of the system or network.

(b) Unauthorized monitoring of data or traffic on any network or system without the express prior authorization of the owner of the system or network.

(c) Interference with service to any user, host or network including, without limitation, denial-of-service attacks, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, and broadcast attacks.

(d) Using, selling, or distributing in conjunction with the Services, any computer program designed to conceal the source or routing information of electronic mail messages in a manner that falsifies an Internet domain, header information, date or time stamp, originating e-mail address, or other identifier.

(e) Using manual or electronic means to avoid any limitations established by the Company or attempting to gain unauthorized access to, alter, or destroy any information that relates to any Company customer or other end-user. The Company may, but is not obligated to, take any action it deems necessary to protect the Network, its rights or the rights of its customers or third parties, or optimize or improve the Network, services, systems, and equipment. You acknowledge that such action may include, without limitation, employing methods, technologies, or procedures to filter or block messages and data sent through the Network. The Company may, in its sole discretion, at any time, filter “spam” or prevent “hacking,” “viruses” or other potential harms without regard to any preference you may have communicated to us.

(f) Violating the rules, regulations, or policies that apply to any third-party network, server, computer database, or that you access; and

(g) Disseminating or posting harmful content including, without limitation, viruses, Trojan horses, worms, time bombs, zombies, cancelbots or any other computer or other programming routines that may damage, interfere with, secretly intercept or seize any system, program, data or personal information.

Spoofing/Fraud. Customers and Users are prohibited from intentionally or negligently injecting false data into the Internet via the Network, for instance in the form of bad routing information (including, but not limited to, the announcing of networks owned by someone else or reserved by the Internet Assigned Numbers Authority) or incorrect DNS information. A Customer or User may not attempt to send e-mail messages or transmit any electronic communications using a name or address of someone other than the Customer or User for purposes of deception via the Network. Any attempt to impersonate someone else by altering a source IP address information or by using forged headers or other identifying information is prohibited. Any attempt to fraudulently conceal, forge, or otherwise falsify a customer’s or User’s identity in connection with use of the Services is also prohibited.

Unsolicited Commercial E-mail/Spamming. A Customer or User may not use the Services to transmit unsolicited commercial e-mail messages or deliberately send excessively large attachments to one recipient, or files that disrupt a server, account, newsgroup, or chat service. Any unsolicited commercial e-mail messages or a series of unsolicited commercial e-mail messages or large attachments sent to one recipient using the Network or Services is prohibited. In addition, “spamming” or “mail-bombing” using the Network or Services is also prohibited. Likewise, Customers or Users are precluded from transmitting on the Network: (1) unsolicited informational announcements; (2) chain mail; (3) numerous copies of the same or substantially similar messages; (4) empty messages; or (5) messages which contain no substantive content. Use of the service of another provider to send unsolicited commercial e-mail, spam, or mail-bombs, to promote a site hosted on or connected to the Network, is similarly prohibited. Likewise, a customer or User may not use the Services to collect responses from mass unsolicited e-mail messages, e-mail addresses, screen names, or other identifiers of others (without the Company’s prior written consent), a practice sometimes known as spidering or harvesting. You and your Users may not use any of the Company’s mail servers or another site’s mail server to relay mail without the express permission of the account holder or the site.

Complaints. The Company reserves the right to suspend access. If the Company receives complaints directly from Internet users, through Internet organizations and through other parties, the Company shall not be required to determine the validity of complaints received, or of information obtained from anti-spamming organizations, before taking action under this AUP. A complaint from the recipient of commercial e-mail, whether received directly, or through an anti-spamming organization, shall be evidence that the message was unsolicited. The Company has no obligation to forward the complaint to the Customer or User, or to identify the complaining parties.

Company Right of Action for Prohibited Actions. The actions described in this section are non-exhaustive, and the Company reserves the right to take appropriate action to remedy any conduct which it deems to be a violation of this AUP or otherwise may be harmful to the Network, its Customers, or Internet users.

INDIRECT OR ATTEMPTED VIOLATIONS OF THE AUP, AND ACTUAL OR ATTEMPTED VIOLATIONS BY A THIRD PARTY ON BEHALF OF A CUSTOMER OR USER, SHALL BE CONSIDERED VIOLATIONS OF THE AUP BY SUCH CUSTOMER OR USER.

The Company’s Rights

Suspension or Termination of Services. If Customers or Users engage in conduct or a pattern of conduct, including without limitation repeated violations by a User whereby correction of individual violations does not, in the Company’s sole discretion, correct a pattern of the same or similar violations, while using the Services that violates the AUP, or is otherwise illegal or improper, the Company reserves the right to suspend and/or terminate the Services or the User’s access to the Services. The Company will generally attempt to notify the Customer or User of any activity in violation of the AUP and request that the User cease such activity; however, in cases where the operation of the Network is threatened or cases involving unsolicited commercial e-mail/spam, a pattern of violations, mail relaying, alteration of the Customer’s or User’s source IP address information, denial of service attacks, illegal activities, suspected fraud in connection with the use of Services, harassment or copyright infringement, the Company reserves the right to suspend or terminate the Services or the User’s access to the Services without notification.

In the event that the Company becomes aware that any such material may violate the terms of this AUP and/or expose the Company to civil or criminal liability including, without limitation, under the Digital Millennium Copyright Act (“DMCA”), the Company reserves the right to block access to such material and suspend or terminate the access of any User creating, storing, copying, or communicating such material, including any user whom the Company becomes aware the Customer or User has engaged in any of the foregoing activity multiple times. The Company reserves the right to avail itself of the safe harbor provisions of the DCMA. The Company does not make any promise, nor does it have any obligation, to monitor or police activity occurring using the Services and will have no liability to any party, including a Customer and User, for any violation of the AUP.

Investigation and Enforcement. The Company has the right, but is not obligated, to strictly enforce this AUP through self-help, active investigation, litigation and prosecution. The Company shall not be obligated to monitor or exercise any editorial control over any material stored, copied, or communicated using the Services or the Network, but reserves the right to do so. In addition, the Company may take any other appropriate action against the Customer or a User for violations of the AUP, including repeated violations wherein correction of individual violations does not, in the Company’s sole discretion, correct a pattern of the same or similar violations. The Company further reserves the right to conduct investigations into fraud, violations of the terms of this AUP or other laws or regulations, and to cooperate with legal authorities and third parties in the investigation of alleged wrongdoing, including disclosing the identity of the user that the Company deems responsible for the wrongdoing.

Cooperation with Law Enforcement. The Company may also access and disclose any information (including transactional information) related to a Customer’s or User’s access and use of the Network for any lawful reason, including but not limited to: (1) responding to emergencies; (2) complying with the law (e.g., a lawful subpoena); (3) protecting the Company’s rights or property and those of its Customers; or (4) protecting Users of those services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such services.

The Company will cooperate with appropriate law enforcement agencies and other parties involved in investigating claims of illegal or inappropriate activity. The Company reserves the right to disclose Customer and User information to the extent authorized or required by federal or state law. As a reseller of the Services (if applicable), by using and accepting the Services, Customer consents to the Company’s disclosure to any law enforcement agency, without the need for subpoena, of Customer’s identity as the service provider of record (including basic contact information), as applicable, for any User about whom the Company is contacted by the law enforcement agency. In instances involving child pornography, the Company will comply with all applicable federal and state laws, including providing notice to the National Center for the Missing and Exploited Children or other designated agencies.

Filters and Service Information. The Company reserves the right to install and use, or to have Customer install and use, any appropriate devices to prevent violations of this AUP, including devices designed to filter or terminate access to the Services. By accepting and using the Services and allowing Users to use the Services, Customer consents to allowing the Company to collect service information and routing information in the normal course of its business, and to use such information for general business purposes.

Privacy. Because the Internet is an inherently open and insecure means of communication, any data or information a customer or User transmits over the Internet may be susceptible to interception and alteration. The Company makes no guarantee regarding, and assumes no liability for, the security and integrity of any data or information a User transmits via the Services or over the Internet, including any data or information transmitted via any server designated as “secure.”

Disclaimer of Warranties and Liability. YOU AND YOUR USERS UNDERSTAND THAT YOU AND YOUR USERS ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR AND YOUR USERS’ COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY MATERIAL DOWNLOADED FROM OR ACCESSED FROM OR OTHERWISE PROVIDED THROUGH THE NETWORK. ANY CONTENT OR INFORMATION ACCESSED BY OR PROVIDED TO YOU THROUGH THE NETWORK IS PROVIDED “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.” THE COMPANY, ITS AGENTS, AND ITS LICENSORS DO NOT WARRANT THE AVAILABILITY, ACCURACY, COMPLETENESS, CURRENTNESS, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY CONTENT OR INFORMATION AVAILABLE THROUGH THE NETWORK. YOU AND YOUR USERS ACCESS SUCH CONTENT OR INFORMATION AT YOUR OWN RISK. THE COMPANY DOES NOT GUARANTEE THAT THE NETWORK WILL BE ERROR-FREE, OR CONTINUOUSLY AVAILABLE, OR THAT IT WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES WILL THE COMPANY, ITS AFFILIATES, ITS AGENTS OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES FROM THE USE OF THE NETWORK THAT ARISE UNDER ANY CAUSE OF ACTION, INCLUDING THOSE THAT RESULT FROM YOUR USE OF THE NETWORK, ANY SERVICES OFFERED THROUGH THE NETWORK, OR ANY TRANSACTION PERFORMED THROUGH THE NETWORK. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING COMPENSATORY, SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF BUSINESS OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES, EVEN IF KNOWN BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT THE AGGREGATE LIABILITY OF THE COMPANY, ITS AGENTS, AND ITS LICENSORS, IF ANY, ARISING OUT OF ANY KIND OF LEGAL CLAIM IN ANY WAY CONNECTED TO THE NETWORK WILL NOT EXCEED $100.00. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES OR IMPLIED WARRANTIES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF THE COMPANY, AND ITS AFFILIATES, AGENTS AND LICENSORS IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.

Indemnification. The Customer and User agree to indemnify, defend and hold harmless the Company, its officers, directors, employees, agents, shareholders, licensors, and suppliers from and against all claims, liabilities, losses, expenses, damages and costs, including reasonable attorneys’ fees, that arise from: (1) any violation by the Customer or User of this AUP or the acceptable use policy of any third party network provider contracted by the Company in support of the Network; (2) any violation of any rights of a third party by the Customer or User; (3) any violation of applicable law; (4) information or content that a Customer or User submits, posts, transmits or makes available through the Network; or (5) Customer’s or User’s use of the Network.

Customer and User Responsibilities

Notice of Network Security Issues. Customers and Users are entirely responsible for maintaining the confidentiality of password and account information, as well as the security of their network. Customers and Users agree to immediately notify the Company of any unauthorized use of their accounts or any other breach of security known to you. If the Customer or User becomes aware of any violation of this AUP by any person, including Users that have accessed the Services through Customer’s account, the Customer or User is required to notify the Company.

Miscellaneous Provisions

Governing Law. This AUP is governed by and construed under the laws of the State of Florida without regard to its conflict of laws principles. The federal courts within the state of Florida and state courts in Florida, as applicable, have exclusive jurisdiction over and venue of any suit that relates to this AUP. You are responsible for ensuring that your conduct is at all times in compliance with all applicable laws, rules, and regulations.

No Waiver and Severability. Failure by the Company to insist upon or enforce strict performance of any provision of this AUP will not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice will act to modify any provision of this AUP. The Company may assign its rights and duties under these terms to any party at any time without notice to you. If any provision of this AUP is found to be unenforceable or invalid, this AUP’s unaffected provisions will remain in effect.

Complaints and Contact Information. Any complaints regarding prohibited use or other abuse of the Network, including violation of the AUP, should be sent to Moonbeam at [customerservice@moonbeamcommunications.com]. Please include all applicable information that will assist the Company in investigating the complaint, including all applicable headers of forwarded messages.